Getting Health Care during a Disaster or Emergency

If you live in an area that’s been declared an emergency or disaster, you are still entitled to get health care and prescriptions. As a HAP Medicare member, we want you to understand your options, and below are some guidelines. If you have specific questions or need more information, please call us at the number below, or Medicare at 1-800-MEDICARE (1-800-633-4227). TTY users can reach Medicare at 1-877-486-2048.

If you have questions, please call a HAP Medicare Representative

Speak with HAP Customer Service
HAP Senior Plus: (800) 801-1770
Alliance Medicare PPO: (888) 658-2536
Alliance Medicare Rx: (800) 765-3436
Alliance Medicare Supplement: (800) 873-7526
TTY: 711

Office hours:
Monday through Friday, 8 a.m. to 8 p.m. Saturday, 8 a.m. to noon
At all other times, you may access our Interactive Voice Recording system at the same number and leave your name and phone number. A HAP Medicare Customer Service Representative will return your phone call the next business day.

Extended hours from Oct. 1 through Feb. 14: 7 days a week, 8 a.m. to 8 p.m.

Can you get care from any doctor or provider?

In many cases during a declared disaster or emergency, you can get care from out-of-network providers at in-network rates. Here are some general guidelines based on your specific Medicare coverage.

If you have Original Medicare

If you have Original Medicare and live in a declared emergency or disaster area , you can get care from any doctor who accepts Medicare. And some requirements may change in certain cases. For example, you may be able to get Medicare-covered services at an airport or from a military provider.

If you have a Medicare Advantage Plan

You may be able to see certain doctors or go to certain hospitals that take Medicare patients, even if it’s a not an emergency or the provider is outside the HAP network. Certain pre-approval rules for out-of-network services may not need to be met during an emergency of disaster. Call a HAP Medicare representative to see if Medicare coverage policies may have temporarily changed.

How to get your prescription drugs

  • If you have a Medicare Prescription Drug Plan and you can’t go to your usual network pharmacy to replace your prescription drugs, check with HAP to find another network pharmacy nearby.
  • You can move most prescriptions from one network pharmacy to another, and back to your regular pharmacy when the emergency or disaster ends.
  • If you lost your Medicare drug plan card and don’t know your plan’s phone number, call 1-800-MEDICARE (1-800-633-4227) to get your plan’s contact information. TTY users should call 1-877-486-2048.
Using out-of-network pharmacies
  • If you fill your prescriptions at an out-of-network pharmacy, you’ll likely pay full cost.
  • To request a refund on out-of-network prescriptions, you’ll need to submit a paper claim:

    Health Alliance Plan
    Pharmacy Care Management
    2850 W. Grand Blvd
    Detroit, MI, 48202
Extended supply prescriptions
  • If you don’t think you’ll be able to return home for an extended time, you may want a 60-90 day supply of prescription drugs.