HAP

Contact us

Prospective Members:

Speak with a licensed HAP Medicare Sales Representative

Call (877) 547-5186
TTY: 711

Office hours:
Monday through Friday, 8 a.m. to 6 p.m. ET.

At all other times, you may access our Interactive Voice Recording system at the same number and leave your name and phone number. A HAP Medicare Sales Representative will return your phone call the next business day.

Current Members:

Speak with HAP Customer Service
HAP Senior Plus (800) 801-1770
HAP Senior Plus (PPO) / Alliance Medicare PPO (888) 658-2536
Alliance Medicare Rx (800) 765-3436
Alliance Medicare Supplement (800) 873-7526
TTY: 711

Office hours:
Monday through Friday, 8 a.m. to 8 p.m.
We will be open on Saturdays, from 8 a.m. until 12:00 p.m., from February 15 through March 31

At all other times, you may access our Interactive Voice Recording system at the same number and leave your name and phone number. A HAP Medicare Customer Service Representative will return your phone call the next business day.

Extended hours from Oct. 1 through Feb. 14: 7 days a week, 8 a.m. to 8 p.m. Or, to contact us by mail:

HAP Customer Service
Attn: Medicare
2850 W. Grand Blvd.
Detroit, MI 48202
Please contact us if you need additional information, including:

  • How we control the use of services and costs
  • The number of appeals and grievances filed by our members
  • A summary of how we pay our doctors
  • A description of our financial condition, including a summary of our most recent audit statement
Email: Msweb1@hap.org

Compliance Hotline: (877) 746-2501

 
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