Why HAP is the better choice

Not only do you want world-class coverage, you want to be listened to and treated with respect. You want more from a health plan than doctors and deductibles. We get it. That’s why HAP takes your health and wellness very personally. We partner with doctors, employers and community organizations to improve the health and well-being of the entire community. Here you’ll find a home that protects your health and makes you feel welcome at every turn. You’ll also have a personal service coordinator. Your own go-to person to answer questions and help guide you through the first two years of membership. No other health plan does this!

Quite simply, this is the place where you belong.

Personalized service

Actions speak louder than words. Our customer service specialists provide fast, accurate and personal service. And just to make sure our relationship gets off to a healthy start, we provide you with a personal service coordinator for the first two years of your membership. They are available just for you - to answer your questions and to help you understand your health plan coverage and programs.

Coverage that travels with you

Whether you travel for fun or for work, it's important to have that peace of mind that you will be covered. With worldwide coverage for emergencies and urgent care, plus an emergency travel assistance program, you won't have to worry when you leave home. Do you have kids away at school? We've got them covered too with our Students Away Program.

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Identity Theft Protection—HAP protects more than your health and well-being.

Peace of mind goes beyond your health plan. It means protection for your name, your credit rating—your identity. HAP members have trusted our longtime partnership with Assist America for global emergency travel assistance. Today our partnership is expanded to offer our Personal Alliance members Identity Theft Protection. Free when you choose HAP.

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HAP and Henry Ford Health System – quality health plans meet leading doctors and hospitals

HAP is part of the Henry Ford Health System. Because of this relationship, HAP members who are also Henry Ford Health System patients can enjoy the benefits of seamless integrated care, such as access to MyChart. Take advantage of scheduling doctor visits, requesting prescription refills, checking lab results and other features that help to keep you updated from anywhere, anytime.

Leading doctors and hospitals

The doctors you want are with us!

HAP Personal Alliance has an extensive network of leading doctors and hospitals throughout southeast Michigan.

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Online tools and HAP OnTheGo mobile

Everything you need for good health is at your fingertips. Simply sign up at hap.org to use helpful, personalized and secure online tools. You can look up your deductible and claims history, get health reminders, search for a personal prescription and more. Plus, with our mobile app you can access your ID card, check symptoms, manage your health conditions and find a doctor (You are leaving choosehap.org).

HAP’s member magazine, Balanced Living, is now digital. You have 24/7 access to the latest tips on fitness, healthy eating, taking charge of your health, understanding your plan and more. Visit the Balanced Living blog (You are leaving choosehap.org).

Your health is our priority

You deserve every opportunity possible to reach your health goals. So we offer you a suite of health & wellness programs including a free online health risk assessment with digital coaching, instructor-led classes, nutrition and weight management programs, smoking cessation assistance and more. If needed, we’ll connect you with Restore CareTrack®, our award-winning disease management program with comprehensive services that are distinct from any other health plan.

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Money saving discounts

Good friends are a true advantage. You can tell how much your friends care by the little things they do. It’s the same with your health plan. We believe you deserve every advantage possible to keep you in the best health possible. Thanks to the HAP Advantage*** program, you'll receive money-saving discounts on health & wellness-related activities and other purchases.

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*** HAP Advantage is a value-added program and the services and products made available under this program are not covered benefits under Health Alliance Plan (HAP), subscribers' contracts/policies, or otherwise payable by Health Alliance Plan, Alliance Health and Life Insurance Company, or any other HAP subsidiary or partner. HAP, its affiliates, subsidiaries, agents and assigns, make no representations or warranties regarding the quality, price, or effectiveness of the services or products or the credentialing of the provider, made available by HAP Advantage.
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